Help Desk Information
eTextbooks & Courseware
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eTextbooks are digital versions of print textbooks, enhanced with features such as high-speed search and electronic note-taking. Some are downloadable, some are viewed /read through your browser. eTextbooks contain the same content as the print version.
If an eTextbook is available for the title you are looking for, the option to add it to the cart appears. You choose the length of your subscription (on books you read online) depending on how long you need the book. If you choose anything other than Lifetime Access, you will only have access to the book for the amount of time specified. If the book is one that is downloaded, you have unlimited access.
You are emailed information on how to access your eTextbook as soon as your order has processed in our system. After placing your order, your digital product will be added to your My Account Digital Bookshelf within 24 hours.
Due to copyright restrictions, the eTextbooks we offer can only be accessed in the United States, its territories and military bases, and Canada.
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To be considered for a refund, your digital purchase must meet all of the following criteria:
- You purchased your eTextbook/Courseware within the last 2 weeks.
- You have not viewed or printed more than 20% of your eTextbook.
- Your eTextbook must be in online mode (cannot be in offline mode).
- If you ordered Courseware, there are NO REFUNDS after the access code is revealed regardless of the date purchased or if the code has been used.For more information, please read our eTextbook return policy.
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I am having issues with my VitalSource app.
If you have access to your eTextbook, and have technical issues within the VitalSource platform or app,
you may contact VitalSource customer service at 1-855-200-4146 or visit their website HERE.I am receiving an error message that says, "an error occurred during the VitalSource redemption process".
If there is an issue connecting to your eTextbook/Courseware with your account for an unknown reason.
Step by Step Resolution
• Give up to an hour for the redemption process to complete and try again.
• If the issue is not resolved, please contact us via chat, email or phone for further assistance.
VitalSource Bookshelf is an intuitive app built to enhance student learning experience.
With Bookshelf you can read, highlight, add notes and easily access all your eTextbooks in one place.
Install Bookshelf for Android Install Bookshelf for iOS Install Bookshelf for Mac Install Bookshelf for Windows Install Bookshelf for Kindle Fire Install Bookshelf for Chromebook
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Logging In to HMH Ed
Logging in to Holt McDougal Online (myHRW)
ThinkCentral
HMH ONE Assessments
Logging In to HMH Ed
Logging In to HMH Ed as a Student
Note: Before you can log in, you must have a username and a password.
- If you are logging in to HMH Ed for the first time, your username and password
is provided in your Digital Bookshelf.- If you have forgotten your username or password, ask Customer Service for help.
Logging in to HMH Ed via Single Sign On (SSO) as a Student
The steps to log in to HMH Ed may vary by school. The typical steps are provided as follows:
1. Sign in to your school's account.
2. Open your school's platform portal. This is usually an internal school site that provides a
list of platforms to which you have access.3. Click the HMH Ed link. The Dashboard page appears.
Logging in to HMH Ed directly (non-SSO) as a Student
1. Open HMH Ed at the following URL The Sign-In page appears.
2. Fill in the fields, and type your Username and Password.
3. Click Sign In. The Dashboard page appears.
Resetting Your HMH Ed Student Password
If your password has been forgotten or needs to be changed, ask Customer Service for help.
A Student account password cannot be reset or changed by a student in HMH Ed.
Getting Started With Holt McDougal Online (myHRW)
Logging in to Holt McDougal Online (myHRW)
Single Sign-On (SSO) Users1. Sign in to your school's account.
2. Open your school's platform portal. This is usually an internal school site that provides
a list of platforms to which you have access.3. Click the Holt McDougal Online link. The Dashboard page appears.
Logging in to Holt McDougal Online (myHRW)
Non-SSO UsersImportant:
You must have your username and password prior to logging in. Contact Customer Service if you have
questions about your username and password.1. Open Holt McDougal Online by navigating to the following URL
The Welcome to Holt McDougal Online page appears.2. Type your Username and Password.
ThinkCentral
To log in to ThinkCentral:
1. You must have your user name and password before logging in. If you do not have your
user name or password ask Customer Service for help.2. Go to URL . The Welcome to ThinkCentral page appears.
3. Select your Country, State, District, and School. Your District may be your organization,
diocese, or independent school name4. Type your User Name and Password.
5. Click Log In. The ThinkCentral home page appears.
Multiple School/Multiple Class Accounts
If you have more than one ThinkCentral account and those accounts have been linked, you can
switch to another account from any page.To switch to another linked account:
1. After logging in to one of your accounts, click the account linking icon in the upper right
corner of the banner. The Switch Profile dialog box appears with a list of all your linked
accounts.2. Select the account you want to open, and then click Continue. The selected account opens.
Navigate to ThinkCentral
Click one of the areas, Things to Do, My Library, or My Scores on the ThinkCentral home
page to open that page.
Things to Do
The Things to Do page lists your assignments and tests displayed in the order in which they are due.
The first assignment due is at the top of the list.On the Things to Do page, you can do any of the following:
- Click an assignment name to open that assignment.
- Narrow the list of assignments to show tests by clicking the down arrow in the Show list,
and then selecting Tests Only. The list updates to display tests only.- Scroll down the list to view the entire list of assignments.
- Click the
Done
button to let your teacher know that you have completed an assignment.- Click the
Old Assignments
button to open a list of past assignments.
If you have Soar to Success assignments, a Soar to Success link appears on
your Things to Do page.1. On the Things to Do page, click the Soar to Success assignment link.
A separate Soar to Success page opens.2. Select the language you want to see.
3. If you belong to more than one Soar to Success class, select the class name containing
the Soar to Success assignment that you want to open on the Choose Class page.
A list of your Soar to Success assignments appears.4. Click an assignment link to open it.
HMH ONE Assessments
If you have HMH ONE Assessments assignments, an HMH ONE Assessments link appears on
your Things to Do page.1. On the Things to Do page, click the HMH ONE Assessments assignment link.
The HMH ONE Assessments page opens.
A list of your HMH ONE Assessments assignments appears.2. Click an assignment link to open it.
My Librarys
The My Library page lists all of the library items available to you, including online classroom
books, movies, sound files, worksheets, and more.On the My Library page, you can do any of the following:
- Open a library item by clicking the item. The item opens in a separate window.
- Filter the items that appear by clicking one of the subject buttons (Mathematics and Reading)
located at the bottom of the left panel.- Click My Library to see all of your items again.
- Click the Search Library magnifying glass.
My Scores
The My Scores page lists the scores that you received on your tests and assignments.
You can even look at your old tests and assignments to see the score for each question.- Scroll down the list to view the entire list of test and assignment titles.
- Click the down arrow in the Grade list, and then select a different grade level.
The test and assignment titles from the selected grade appear in the list,
so you can view old tests and assignments and scores from a previous grade level.- Narrow the list to show only test scores or activity scores by clicking the down arrow in the Show list
and then selecting Only my test scores or Only my activity scores.
The list updates to display only the score types that you selected.- Click a test or assignment title to view the details and results for that item.
The Results page opens in a separate window.
View Results
You can view the details and results of scored tests and assignments.
If your teacher commented on an assignment, you can also view the comments.- On the My Scores page, click the test or assignment title. The Results page opens
in a separate window.
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Pearson eText App
Realize Reader offline
FAQs
Pearson Blackboard
Pearson Brightspace
Pearson Canvas
Pearson Moodle
Realize, MyLab, and Mastering
Which Pearson eText App Should I use?
Pearson+ lets you read and study to your Pearson eText, and with offline access, you never miss a beat.
The Pearson+ app is available for Mobile Devices using the App Store or Google Play and
Chromebooks that have access to the Google Play Store, giving students offline access
to their MyLab and Mastering eTexts.
I have a subscription to the eText for my textbook. Where do I find the eText?
What is the difference between an eText and eText 2.0?Most, but not all, textbooks have either an eText or eText 2.0 version.
The usual way to open your eText is from the eText or eText 2.0 button in your Mastering course.
The eText opens in its own window. The Study Area menu often also provides an option to open the eText.
Another way to access the eText is from an open assignment window, as you are working.
Choose Resources (top-right) then select eText. Also, some assignment answer feedback may provide a link
into the eText to point you to specific content in the eText for you to read or review.
Realize Reader offline
To use Realize Reader offline, simply follow the steps below for your supported browser.
Google Chrome - From Realize Reader, click the install icon in the browser address bar. Click Install.
Realize Reader opens in a separate window. To download content for offline use, from the bookshelf,
select the download icon in the book's image. See Download a Book for more information.
When you are done working in the app, sign out and click the x to close the app window.
To use the offline app again, click the Realize Reader app shortcut from your Windows
start menu or Desktop, or from your Mac OS Launchpad.Microsoft Edge
From Realize Reader, click the install icon in the browser address bar.Click Install.
Realize Reader opens in a separate window.To download content for offline use, from the
bookshelf, select the download icon in the book's image. See Download a Book for more information.
When you are done working in the app, sign out and click the x to close the app window.
To use the offline app again, click the Realize Reader app shortcut from your Windows start menu or Desktop.Safari -iPad Only
If you do not have access to an eText or a Realize Reader Selected ReadingClosed assignment,
go to this URL in your supported browser. Sign in to Realize Reader, and then follow
the steps above for your browser.
Why am I unable to access my PearsoneTexts on the App?
I have a subscription but when I try to access my eText I receive the following message:
Your account does not include access to this title. Please check with your Instructor, School
administrator, or contact Pearson Technical Support for further assistance.
STEP BY STEP RESOLUTION: When you try to access the eText from Mastering for the first time,
there can be a delay in eText recognizing that you have an active account.
You may receive an error message stating that you do not have access.
Wait 10 minutes to an hour then try again. (It can take longer in some cases.)
Go directly to https://login.pearson.com/ and sign in with your Mastering credentials.
You will see the book appear in your available titles.
If you open the eText here, you will then be able to open it from Mastering.
Why am I seeing an incorrect eText and Study Area for my book?
Mastering access codes are book-specific, meaning that they only work for the exact book title and
edition listed on the access code card.
Review the information below to ensure you have the right access code to access your eText and Study Area.
STEP BY STEP RESOLUTION: You have a book-specific access code that is for the wrong Mastering book.
Ex; A code for Knight, College Physics but not Knight, Physics for Scientists and Engineers,
OR A code that applies to a different edition of the textbook.
If you purchased a new book and the wrong access code was bundled with it, please contact us.NOTE: If you have already done work in your course, please make sure to re-register with the
same username and password so that you will still have access to your previous work.
Pearson Blackboard
Follow these steps to join your MyLab, Mastering, or NCCERconnect
content through Blackboard.1. Sign into Blackboard and select your Blackboard course.
2. .Select a content area (perhaps, called “Content” or “Pearson”) from the left navigation.
Some Blackboard courses will display all the course content when you open the course.
The name of the content area is set by your instructor. Consult with your instructor
if you are unsure which content area contains Pearson content.3. Select Pearson. -Agree to Pearson privacy policies or authentication requests.
4. Enter your Pearson username and password. Otherwise, select Create an account.
5. Select Link Accounts. If you see a confirmation page, select Continue.
6. Enter your access code purchased.Your Pearson content opens.
To go back to Blackboard, look for the Blackboard tab or window in your browser. That's it!
Throughout the course, we recommend that you access your Pearson content through
Blackboard.
Pearson Brightspace
Access Pearson from Brightspace by D2L
1. Sign in to Brightspace and select your Brightspace course.
2. Under Content Browser, select the Pearson module and link.
3. Select Open Pearson or the title of your Pearson content.
4. Agree to Pearson privacy policies or authentication requests.
5. Enter the Username and Password for your student Pearson account.
Otherwise, select Create an account.6. Select Link Accounts. If you see a confirmation page, select Continue.
7. Enter your access code purchased. Your Pearson content opens.
To go back to Brightspace, look for the Brightspace tab or window in your browser. That's it.
Throughout the semester, we recommend that you access your Pearson content through Brightspace.
Pearson Canvas
Follow these steps to join your MyLab, Mastering, or NCCERconnect
content through Canvas.1. Sign into Canvas and select your Canvas course
2. Select MyLab and Mastering or Pearson Access from the left navigation.
3. Select Open Pearson.
4. Agree to Pearson privacy policies or authentication requests.
5. Enter your Pearson username and password. Otherwise, select Create an Account.
6. Select Link Accounts. If you see a confirmation page, select Continue.
7. Enter your access code purchased. Your Pearson content appears.
To go back to Canvas, look for the Canvas tab or window in your browser. That's it!
Throughout the semester, we recommend that you access your Pearson content through Canvas.
Pearson Moodle
Follow these steps to join your MyLab, Mastering, or NCCERconnect
content through Moodle.1. Sign into Moodle and select your Moodle course.
2. Select MyLab and Mastering tools or Pearson in the course materials.
If you don't see the link, contact your instructor, who'll need to add Pearson as an external tool.3. Select Open Pearson or the title of your Pearson content.
4. Agree to Pearson privacy policies or authentication requests.
5. Enter the Username and Password for your student Pearson account.
Otherwise, select Create an Account.6. Select Link Accounts. If you see a confirmation page, select Continue.
7. Enter your access code purchased. That's it! Your Pearson content opens.
To go back to Moodle, look for the Moodle tab or window in your browser.
Throughout the semester, we recommend that you access your Pearson content through Moodle.
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MindTap, Aplia, Brain, WebAssign, Owl
About access codes
An Aplia access code has 14 characters and looks like the following: PP1B2C3D4F5G6H.
Access codes do not contain vowels (make sure you are entering the number 0 and not the letter O, for example).
Access codes can come packaged with new Cengage textbooks or added to the Digital Bookshelf.
Be sure to follow your instructor's directions for registering your code.
The instructions on the digital bookshelf may be incorrect or outdated.
How do I register my Cengage code?
When registering/enrolling in your course, the first things to consider is whether or not your instructor
has provided you with a course key and if you will be accessing your course through your school's Learning
Management System (LMS), or directly from the Cengage website.Please visit the Enrolling in My Course section of Cengage for your product.
This will walk you through the steps to register your Course Key first before registering your access code.Following these steps will ensure:
- You are able to use the Grace Period for your course.
- You purchase the correct access code from Cengage Brain if you need to buy your code
directly from us that is.- You can use the Code Swap feature to exchange a code you already have for the correct code, should the code
you have not be the correct one for your course.
LMS Registration
When selecting the item on your Digital Bookshelf you may see the message that the item is accessed through
your school LMS.You will need to follow the instructor directions for enrolling in your course, as different learning management
systems have different steps for accessing Cengage materials. Additionally, your school or instructor may
customize the names of links, folders, or buttons.Step by Step process:
1. Log in to your school's LMS portal with your school provided username and password.
2. Click on the name of the course you wish to access.
3. Somewhere in your course will be a link/button/folder you need to click on to access your Cengage course content.
Your instructor may also include individual links to each assignment in your course.4. The first time any of these links are clicked, you will be asked to link your LMS account to
a CengageBrain account.5. After you link your accounts, you will then be asked to enter an access code. If you have one, enter it now.
Remember, you need to enter your access code before the Grace Period expires or you will not be able to
get back into your course. Do not worry, all your work will be saved.
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Join a McGraw Hill Class and Redeem Content
Completing PDF Assignments on a Chromebook
Launch McGraw-Hill Assignments through Google Classroom
Open Learning Platform - How to Complete and Submit PDF Assignments
ALEKS Student Registration Methods (K-12)
ALEKS Higher Education
ALEKS Canvas
ALEKS Blackboard
ALEKS D2L | Brightspace
ALEKS Moodle
Join a McGraw Hill Class and Redeem Content
1. Obtain your 8 or 12 digit registration code from your teacher.
2. Log in to your student account at my.mheducation.com
3. Select the Join a Class button at the top left of your student dashboard.
4. Enter the 8- or 12-digit alphanumeric code provided by your teacher and click Submit.
Completing PDF Assignments on a Chromebook
When you re-open the assignment later, your previous work will be -
saved within the assignment.1. Open the assignment using the Chrome web browser.
2. Type your responses into the fillable fields.
3. Once you've finished your assignment, select the download arrow at the top right.
4. Select With your changes from the drop-down menu.
5. Select the location where you wish to save your assignment and click Save.
Launch McGraw-Hill Assignments through Google Classroom
If your teacher has shared assignments through Google Classroom,
1. Navigate to your Google Classroom.
2. Click on the assignment to open it.
3. You will now be taken to the Assignment in your McGraw-Hill program.
4. Sign into your student account at my.mheducation.com
5. Complete the assignment.
6. Select Mark as Done in Google Classroom.
Note: If you are associated with a school that uses Single Sign-on (SSO),
you will need to launch your school's LMS page instead.
If your McGraw Hill Account is not paired with Google Account,
follow the steps below to pair your Accounts.1. Log in
2. Go to the profile menu at the top right and select Manage Account.
3. Navigate toward the bottom of the Manage Account page to the Account Linking section.
Select Link to Google account.4. Click Allow to complete the process and link the accounts.
Open Learning Platform - How to Complete and Submit PDF Assignments
1. Log in to your student account at my.mheducation.com
and launch your class from your student dashboard.2. Go to Assignments.
3. Select the PDF icon under Assignment you wish to complete.
4. Type your answers directly into the fields.
5. Once you've completed the assignment, click the Print icon
at the top right to download a PDF copy with your answers.
ALEKS Student Registration Methods (K-12)
Enrolling/Pre-Registering Students
There are multiple ways to register students in your class,
and the more frequently used option is the pre-registration feature.
To register your students, please follow these steps:1. Select the class to enroll students in.
2. Hover your mouse over Class Administration and select Enroll/Pre-register.
3. Click Copy and Paste or Enter by Typing.
4. Verify the student information and click Confirm to add the student to the class.
Note: You can view the student account information from your class roster.
Click Class Administration, and then on Class Roster.
Student Self-Registration
1. Navigate to aleks.com and click Sign Up Now.
2. Enter your class code.
3. Verify that your enrollment information is correct.
Click Confirm at the bottom of the screen.4. Select the radio button option that applies to you > click Continue.
5. If you selected
No, I have never used ALEKS before.
You will be asked to enter your personal information.6. Record your login name and password for your records, then click Continue.
7. Congratulations, you have completed your ALEKS registration!
ALEKS Higher Education
ALEKS is an adaptive learning tool that creates a personalized learning plan
1. Before you begin you will need the 10-character course code from your instructor.
2. Go to ALEKS.com and click Sign Up in the top right.
3. Enter your course code and click Continue > Confirm Class Information.
4. Select an option.
Existing user: Yes, I have an ALEKS login name. Then click Continue.
You will have the option to reset your password.New User: No, I have never used ALEKS before. Then click Continue
to create a new account.5. To register, enter your first name, last name, email address, and password.
We recommend using your school email address when creating an account.6. If you have an Aleks code, select Yes, I have an access code and enter the code.
Click Continue to be taken to your My Classes page in ALEKS.
ALEKS Canvas
Student Registration for Canvas
1. Login in to your Canvas account and navigate to your course.
If you are not sure if you have a Canvas account, please ask your instructor.2. Go to Modules > find the McGraw-Hill Campus link.
3. Click the link to start the registration process > click Get Started.
4. Then click on the ALEKS button to continue.
5. Select an option.
Existing user: Yes, I have an ALEKS login name. Then click Continue.
You will have the option to reset your password.New User: No, I have never used ALEKS before. Then click Continue
to create a new account.6. To register enter your First name, Last name and Email address.
We recommend using your school email address when creating an account > click Continue.7. If you have an Aleks code, select Yes, I have an access code and enter the code.
Click Continue to be taken to your My Classes page in ALEKS.
Note: If Inclusive Access instead of using your Access Code,
click continue to be taken to your My ALEKS Courses page.
ALEKS Blackboard
Student Registration for Blackboard
1. Login into your Blackboard account and navigate to your course.
If you are not sure if you have a Blackboard account, check with your instructor.2. Find the McGraw-Hill Campus link and click on it.
If you're not sure where to find the link, just ask your instructor.3. If this is your first time using McGraw-Hill Campus, you will need to agree
to the terms of service and privacy policy and then click Get Started.4. Then click on the ALEKS button to continue.
5. Select an option:
Existing user: Yes, I have an ALEKS login name. Then click Continue.
You will have the option to reset your password.New User: No, I have never used ALEKS before. Then click Continue
to create a new account.6. To register enter your First name, Last name and Email address.
We recommend using your school email address when creating an account > click Continue.7. If you have an Aleks code, select Yes, I have an access code and enter the code.
Click Continue to be taken to your My ALEKS Courses page.
Note: If Inclusive Access, instead of using your Access Code click continue
to be taken to your My ALEKS Courses page.
ALEKS D2L | Brightspace
Student Registration for D2L | Brightspapce
1. Login in to your D2L Brightspace account and navigate to your course.
If you are not sure if you have a D2L/Brightspace account, check with your instructor.2. Navigate to the content area in your course and select the McGraw-Hill Campus
external tool link.3. Click the link to start the registration process.
4. If this is your first time using McGraw-Hill Campus, you will need to agree to the terms
of service and privacy policy and then click Get Started.5. Then click on the ALEKS button to continue.
6. Select an option:
Existing user: Yes, I have an ALEKS login name. Then click Continue.
You will have the option to reset your password.New User: No, I have never used ALEKS before. Then click Continue
to create a new account.7. To register enter your First name, Last name and Email address.
We recommend using your school email address
when creating an account > click Continue.8. If you have an Aleks code, select Yes, I have an access code and enter the code.
Click Continue to be taken to your My Classes page in ALEKS.
Note: If Inclusive Access instead of using your Access Code,
click continue to be taken to your My ALEKS Courses page.
ALEKS Moodle
Student Registration for Moodle
1. Login in to your Moodle account and navigate to your course.
If you are not sure if you have a Moodle account, check with your instructor.2. On your course homepage, locate and click on the McGraw-Hill Campus ALEKS
link to start the registration process.3. If this is your first time using McGraw-Hill Campus, you will need to agree to the terms of service
and privacy policy and then click Get Started. Then click on the ALEKS button to continue.4. Select an option:
Existing user: Yes, I have an ALEKS login name. Then click Continue.
You will have the option to reset your password.New User: No, I have never used ALEKS before. Then click Continue
to create a new account.5. To register enter your First name, Last name and Email address.
We recommend using your school email address when creating an account > click Continue.6. If you have an Aleks code, select Yes, I have an access code and enter the code.
Click Continue to be taken to your My Classes page in ALEKS.
Note: If Inclusive Access instead of using your Access Code, click continue
to be taken to your My ALEKS Courses page.
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McGraw Hill
Connect - Access Code Registration
1. Find the Connect Course URL provided by your instructor.
2. Click the link then enter your email address and click Begin.If you receive the message,
You have a Connect Account but have forgotten your password, click Forgot Password.3. Create your account: Enter email, First and Last Name, create a password and select a security questions.
We recommend using your school email address when creating an account. > click Continue.4. Enter your Connect access code and click Redeem > Confirm Access.
5. You have successfully joined the class. Click GO TO CONNECT.
14-day free access
Early in the semester, you may be able to register for 14-day free access by selecting
the Access now option.
Important Information about 14-day free Access:
- The 14-day free access period begins on the day you register for the course.
- Any work you complete during the 14-day free access period will be saved when you officially
register for the course.- Use the same email address to re-register once your 14-day free access expires. If you re-register
under a different email address, any work you completed during the 14-day free access window
will not transfer to your new account.
Connect - Registration via Blackboard
1. Login into your Blackboard account and navigate to your course. If you are not sure if you have a Blackboard account,
check with your instructor.2. Navigate to the content area and find a Connect assignment link. Next click on a Connect
Assignment link to start the registration process.3. Enter your email address and click Begin. If you receive the message,
You have a Connect Account but have forgotten your password, click Forgot Password.Note: Depending on your school you might skip this step. That is ok! Just continue the process
from that step to the end.4. Create your account: Enter email, First and Last Name, create a password and select a security question.
We recommend using your school email address when creating an account.
Agree to the Terms and Conditions and then click Continue.5. Enter your Connect access code and click Redeem.
6. Click Confirm. You are now registered.